Leak letter and a joint beside the meter
The property
A Victorian semi on an older road out of the centre, with a tiled front path and the meter under a cover by the gate.
The problem
The water company had written about constant use. The owners had checked every tap and cistern, and nothing in the house was wet.
How we found it
The meter crept on with the stop tap shut. Listening peaked at the meter cover, but meters make their own noise, so we used tracer gas, which rose beside the chamber on the outlet side.
The outcome
We marked and photographed the spot. As it sat right beside the meter, the owner sent the report to Affinity Water to ask whose fitting had failed.