Privacy policy

Last updated: 17 October 2026

This policy explains what personal information East Anglian Leak Detection collects, why we use it, who we share it with and the rights you have over it. It covers this website, the enquiry form, and any phone calls, texts and emails between you and us.

Who we are

East Anglian Leak Detection is responsible for the personal information described here. If you have a question about this policy, or want to use any of your rights, please get in touch.

Email: hello@eastanglianleakdetection.co.uk
Phone: 07700 102 008

What we collect

When you fill in the enquiry form, we receive what you type into it: your name, phone number, email address, postcode and your message.

When you phone us, we keep a record of the call, such as the number you rang from and when you rang. Calls to and from our phone line are recorded, so that we have an accurate record of what was said about the job, for training and to help resolve any dispute. If you text or email us, we keep those messages too.

If you book a visit, we take payment card details to secure the appointment. If we visit, we keep a record of the job. That includes the property address, what we found, and the written report with its readings and photographs.

When you use this website, Google’s analytics and advertising script loads on each page in a restricted mode. Until you accept cookies, it sets no cookies and sends Google only cookieless signals that are not linked to an identifier on your device. Google still receives the request itself, which includes your IP address, basic browser details and the page you are viewing. If you accept analytics or marketing cookies, it also sets cookies so that visits can be counted and we can see which adverts lead to enquiries. Our web host also keeps standard server logs, including IP addresses, to keep the site running securely.

You do not have to give us any of this information. Without a way to contact you, though, we cannot reply to an enquiry or book a visit.

Why we use it

The law asks us to give a lawful basis for each use of your information. Here is what we use it for and the basis for each.

To reply to your enquiry and carry out the work you ask for. That means calling or messaging you back, booking a visit, taking payment, finding the leak and sending your report. The lawful basis is contract: either a step you have asked us to take before we agree a job, or part of doing the job itself.
To keep records, record calls, stop spam and keep the website working well. We keep notes and recordings of enquiries, calls and jobs so that we can answer questions about our work later. We check form enquiries for spam, and load Google’s script in its restricted mode before you make a cookie choice. The lawful basis is our legitimate interest in running the business properly. We only rely on it where your own rights and interests do not outweigh it.
To keep the financial records the law requires. Invoices and payment records fall under this. The lawful basis is legal obligation.
To use analytics and marketing cookies. The lawful basis is your consent, which you can withdraw at any time.

Who we share it with

We share personal information only where we need to, with:

the service providers who host this website and our email, run our enquiry and customer records system, carry our phone calls and text messages, and process card payments. They act on our behalf and on our instructions;
Google, for analytics and advertising measurement, and a click-checking service that checks clicks on our adverts are genuine. Beyond the restricted request described above, this only happens if you accept the matching cookies. Once you do, Google uses that information as a separate controller under its own privacy policy;
your insurer, or anyone else you name, when you ask us to send them your report;
a public body, where the law requires us to.

Information stored outside the UK

Some of these providers, including Google and our customer records system, store information in the United States. Where your information leaves the UK, the transfer is protected by safeguards recognised under UK data protection law, such as the UK-US data bridge or the International Data Transfer Addendum.

How we keep it safe

Your information is held in secure, access-controlled systems. Only the people who need it to deal with your enquiry or your job can see it.

How long we keep it

Enquiry and job records: for as long as we need them to deal with your enquiry, carry out the work and answer any later question about it.
Call recordings: 120 days, then deleted, unless we need a recording to resolve a complaint or dispute, or the law requires us to keep it.
Payment card details: deleted 30 days after your last appointment.
Invoices and other financial records: six years, as HMRC requires.

When a period ends, we delete the information.

Your rights

You have the right to:

see the personal information we hold about you and have a copy of it
have it corrected if it is wrong
have it deleted
object to how we use it
ask us to limit how we use it
receive it in a format you can pass to another organisation
withdraw your consent at any time, where we rely on consent

Some of these rights apply only in certain situations. For example, we may have to keep financial records even if you ask us to delete them.

To use any of your rights, email hello@eastanglianleakdetection.co.uk or call 07700 102 008. There is normally no charge, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first so that we can look into it. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection, at ico.org.uk.

Cookies

Cookies are small files a website stores on your device. When you first visit, we ask whether you accept analytics and marketing cookies, with an equal choice to accept or reject. Until you choose, and if you reject, none are set. Your choice is kept in your browser’s local storage, not in a cookie, and stays until you change it or clear your browser data.

Analytics: Google Analytics cookies, such as _ga, show us how visitors use the site.
Marketing: Google Ads cookies, such as _gcl_au, show us which adverts lead to enquiries, and the click-checking service checks that clicks on our adverts are genuine.

You can change your choice at any time with the cookie button in the corner of every page, or here: cookie settings.

Changes to this policy

If the way we use personal information changes, we will update this page. The date at the top shows when it was last changed.