Meter turning in an inherited empty house
The property
A detached house at the edge of the village, standing empty after it was inherited, with the water still on and the heating switched off.
The problem
Anglian Water wrote about constant use, and a neighbour with a key saw the meter moving with every tap shut. Nothing in the house looked damp.
How we found it
Once the stop tap was closed the dial stood still, so the water was going somewhere indoors. With valves closed one by one, it stopped at the downstairs toilet. Listening at the cistern picked up the fill valve hissing.
The outcome
Nothing needed opening up. A new fill valve was fitted, quoted separately, and the family received our report once the bill was paid.