Insurer wants proof of a leak under the hall
The property
A post-war semi near the edge of Epping, with a solid hall floor and the supply pipe running beneath it from the front door to the kitchen.
The problem
Damp was creeping across the hall from the front step. The insurer would not agree to lifting the floor until someone showed where the water came from.
How we found it
Moisture readings mapped the wet area. With the stop tap in the kitchen shut, the meter still moved. Tracer gas then surfaced through the floor just inside the front door.
The outcome
We marked the point and took photographs. After payment, the owners received the report and sent it with their claim before booking the opening up.