Tenant's letter and a leak under the kitchen floor
The property
A post-war terrace let to a family, with a solid ground floor. The supply pipe crosses the front garden and rises under the kitchen floor to the stop tap.
The problem
The tenant forwarded a letter about constant use. The landlord lives out of the county, and nothing in the house looked wet.
How we found it
The meter went on turning with the stop tap shut. Listening was quiet in the garden but loud at the kitchen wall, and tracer gas rose through the floor just inside.
The outcome
The landlord paid ahead and the tenant let us in. The spot was marked and photographed, the repair priced separately, and the report went to the landlord.