Contact us about a leak
Ring or email us about a leak at your home or business.
Phone
8am to 8pm, every day
What to tell us about the leak
What you have noticed. A damp patch, a stain on a ceiling, the boiler losing pressure, or the water meter moving when nothing is using water.
When it started. Roughly when you first spotted it, and whether it has got worse since.
The property. A house, a flat or business premises, and how it is heated: radiators, underfloor heating or both.
Where the meter is. Inside, at the boundary, or under a cover in the pavement.
What happens next
We go over what you have seen and book a visit, usually within 24 to 48 hours.
On the day, Charlie traces the leak without opening anything up. Once he has found it, he confirms it with a second method, then marks and photographs the spot before he leaves.
You get a written report setting out where the leak is, how it was found, the readings taken and the photographs. The report is suitable for a trace and access insurance claim. No find, no fee applies to qualifying home water leaks, as set out in our terms.
If you would rather write than ring, fill in the form below and we will call you back.